What is the ticket escalation process?
An example of an AI chatbot conversation about the ticket escalation process in customer support.
What is the ticket escalation process?
The ticket escalation process is a method used in customer support to handle issues that require higher-level attention.
When should a ticket be escalated?
A ticket should be escalated when it cannot be resolved at the initial support level, or if it involves critical issues.
Who decides if a ticket needs escalation?
Typically, the support agent handling the ticket will assess the situation and decide if escalation is necessary.
What happens after a ticket is escalated?
Once escalated, the ticket is assigned to a higher-level support team or manager who will take further action.
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