What are the guidelines for attaching files to support tickets?
An example of an AI chatbot conversation about ticket attachment guidelines.
What are the guidelines for attaching files to support tickets?
When attaching files to support tickets, ensure they are in a supported format like PDF, JPG, or PNG.
Is there a size limit for the attachments?
Yes, the maximum file size for attachments is 10MB. Please compress larger files if necessary.
What types of files should I avoid attaching?
Avoid attaching executable files (.exe) or any files that may contain sensitive information.
Can I attach multiple files at once?
Yes, you can attach multiple files, but make sure the total size does not exceed the 10MB limit.
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