What is the ticket closure process?
An example of an AI chatbot conversation about the ticket closure process in customer support.
What is the ticket closure process?
The ticket closure process involves verifying that the issue is resolved, updating the ticket status, and notifying the user.
What steps are involved in verifying the issue is resolved?
First, confirm with the user that the solution worked, then check system logs or records to ensure no further issues exist.
How do I update the ticket status?
You can update the ticket status in your support system by selecting 'Closed' or 'Resolved' from the status options.
Is there a way to reopen a ticket if the issue persists?
Yes, most systems allow you to reopen a ticket by changing its status back to 'Open' or 'In Progress'.
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