What are the different ticket priority levels?
An example of an AI chatbot conversation about ticket priority levels in customer support.
What are the different ticket priority levels?
Ticket priority levels typically include Low, Medium, High, and Critical. Each level indicates the urgency of the issue.
Can you explain what each level means?
Sure! Low priority means it's not urgent, Medium is for issues that need attention soon, High is urgent, and Critical requires immediate action.
How do I determine the priority level for a ticket?
You can determine the priority level based on the impact of the issue on the user and the urgency of the resolution needed.
Are there any guidelines for setting these priorities?
Yes, many organizations have guidelines that consider factors like customer impact, service level agreements, and business needs.
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