How can I improve my phone communication skills?
Here are some tips: 1. Speak clearly and at a moderate pace. 2. Listen actively and avoid interrupting. 3. Use a friendly tone.
What should I do if I get nervous during a call?
It's normal to feel nervous! Take a deep breath, prepare notes beforehand, and practice with a friend.
How can I make my calls more engaging?
Ask open-ended questions, share relevant stories, and show genuine interest in the other person's responses.
Are there any specific phrases I should use?
Yes! Use phrases like 'I understand,' 'That's interesting,' and 'Can you tell me more about that?' to keep the conversation flowing.
What if the other person is not responsive?
If they're not responsive, try to change the topic or ask direct questions to encourage them to engage.
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