How can I build rapport over the phone?

How can I build rapport over the phone?

Building rapport over the phone involves active listening, empathy, and finding common ground. Start by greeting warmly.

What are some specific techniques I can use?

You can use techniques like mirroring the caller's tone, asking open-ended questions, and sharing a bit about yourself.

How important is body language in a phone conversation?

While you can't see body language, your tone and energy can convey warmth and engagement, which are crucial for rapport.

Can you give me an example of a good opening line?

Sure! You might say, 'Hi, this is [Your Name]. How's your day going so far?' It sets a friendly tone.