How can I handle a difficult customer effectively?

How can I handle a difficult customer effectively?

Start by listening to their concerns without interrupting. Acknowledge their feelings and show empathy.

What if they are being rude or aggressive?

Stay calm and professional. Set boundaries by politely stating that you want to help but need them to be respectful.

Can I offer them a discount to calm them down?

Offering a discount can be effective, but ensure it’s appropriate for the situation. Sometimes, just listening is enough.

What if the situation escalates?

If it escalates, involve a supervisor or security if necessary. Your safety and the safety of others is a priority.