How can I effectively track non-financial metrics in my business?
Tracking non-financial metrics involves identifying key performance indicators (KPIs) that reflect your business's health beyond just financials. What specific areas are you interested in?
I'm particularly interested in customer satisfaction and employee engagement.
Great! For customer satisfaction, you can use surveys and Net Promoter Score (NPS). For employee engagement, consider regular feedback sessions and engagement surveys. Would you like to know more about implementing these?
Yes, how do I create an effective customer satisfaction survey?
To create an effective customer satisfaction survey, keep it short, ask clear questions, and include a mix of quantitative and qualitative questions. You can also incentivize responses to increase participation.
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