What are NPS scores and how do they work?
An example of an AI chatbot conversation about understanding NPS scores and their significance.
What are NPS scores and how do they work?
NPS stands for Net Promoter Score. It's a metric used to gauge customer loyalty by asking how likely they are to recommend a product or service.
How is the NPS score calculated?
The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. Promoters score 9-10, passives score 7-8, and detractors score 0-6.
What does a high NPS score indicate?
A high NPS score indicates that a large percentage of customers are promoters, suggesting strong customer loyalty and satisfaction.
Can NPS scores vary by industry?
Yes, NPS scores can vary significantly by industry. It's important to compare your score with industry benchmarks for context.
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