How can I effectively use KPIs in performance reviews?
Using KPIs in performance reviews helps quantify employee performance and align it with business goals. What specific KPIs are you considering?
I'm thinking about using sales targets and customer satisfaction scores.
Those are great choices! Sales targets measure revenue contributions, while customer satisfaction scores reflect service quality. How do you plan to track these KPIs?
I have a CRM system that tracks sales, but I'm not sure about customer satisfaction.
You could use surveys or feedback forms to gauge customer satisfaction. Regularly reviewing this data can provide insights for your performance reviews.
That makes sense! How often should I review these KPIs?
It's best to review KPIs quarterly to ensure timely feedback and adjustments. This keeps performance aligned with goals.
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