Can you give me some examples of SMART KPIs?
Sure! SMART KPIs are Specific, Measurable, Achievable, Relevant, and Time-bound. For example, a SMART KPI could be 'Increase website traffic by 20% in the next quarter.'
What about in a sales context?
In sales, a SMART KPI might be 'Achieve $100,000 in sales revenue by the end of Q2, with a monthly growth rate of 10%.'
Can you provide an example for customer service?
Absolutely! A SMART KPI for customer service could be 'Resolve 90% of customer inquiries within 24 hours over the next six months.'
How do I choose the right KPIs for my business?
To choose the right KPIs, align them with your business goals, ensure they are measurable, and consider what will drive performance.
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