What are the legal requirements for refunds?
An example of an AI chatbot conversation about refund legal requirements.
What are the legal requirements for refunds in online shopping?
In many jurisdictions, consumers have the right to a refund if the product is faulty, not as described, or if the service was not delivered as promised. However, specific laws can vary by country.
Do I have to offer refunds for digital products?
Generally, digital products may not be eligible for refunds once downloaded, but it depends on the terms of service and local laws.
What if a customer claims they didn't receive their order?
If a customer claims non-receipt, you may need to provide proof of delivery. If you can't, you might be required to issue a refund.
Are there any exceptions to refund policies?
Yes, exceptions can include personalized items, perishable goods, or services that have already been fully performed.
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