What should I do if a customer disputes a refund?
An example of an AI chatbot conversation about handling customer refund disputes.
What should I do if a customer disputes a refund?
First, gather all relevant information about the transaction, including receipts and communication.
What if the customer claims they never received the product?
In that case, check the shipping details and any tracking information to verify the delivery status.
How can I resolve the dispute amicably?
Offer to discuss the issue directly with the customer to understand their concerns and find a solution.
Is there a way to prevent disputes in the future?
Yes, clear communication about your refund policy and prompt customer service can help reduce disputes.
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