What should I do if my items are damaged?
An example of an AI chatbot conversation about handling damaged items and seeking resolutions.
What should I do if my items are damaged during shipping?
First, check the items and take photos of the damage. Then, contact the seller or shipping company to report the issue.
Do I need to return the damaged items?
It depends on the seller's policy. Some may ask for the items to be returned, while others might offer a refund or replacement without return.
How long will it take to get a refund or replacement?
Typically, it can take anywhere from a few days to a couple of weeks, depending on the seller's processing time.
What if the seller is unresponsive?
If the seller is unresponsive, you can escalate the issue by contacting your payment provider or filing a complaint with consumer protection agencies.
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