When should I escalate an email issue?
An example of an AI chatbot conversation about when to escalate email issues.
When should I escalate an email issue to my manager?
You should consider escalating an email issue if you haven't received a response after a reasonable time, or if the matter is urgent.
What is a reasonable time to wait before escalating?
Typically, waiting 48 hours for a response is reasonable, but it can depend on the urgency of the issue.
What if the issue is affecting a client?
If the issue is impacting a client, escalate it immediately to ensure it gets resolved quickly.
Can you give me an example of how to escalate an email?
Sure! You can reply to the original email, mention the urgency, and tag your manager to bring their attention to it.
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