When should I use a queue instead of direct communication?

When should I use a queue instead of direct communication?

Using a queue is ideal when you have multiple requests that need to be handled in an orderly fashion, while direct communication is better for immediate, one-on-one interactions.

Can you give me an example of when a queue would be more beneficial?

Sure! In customer support, a queue allows multiple customers to wait for assistance without overwhelming the agents, ensuring each customer is attended to in turn.

What are the downsides of using a queue?

Queues can lead to longer wait times for users and may cause frustration if not managed properly. It's important to balance efficiency with user experience.

Are there situations where direct communication is preferred?

Yes, direct communication is preferred in urgent situations where immediate feedback is necessary, such as in crisis management or personal conversations.