What are the best practices for using typing indicators in chatbots?
An example of an AI chatbot conversation about best practices for using typing indicators in chatbots.
What are the best practices for using typing indicators in chatbots?
Using typing indicators can enhance user experience. Best practices include using them sparingly, ensuring they are brief, and aligning their timing with realistic typing speeds.
Why is it important to use typing indicators?
Typing indicators help manage user expectations by signaling that the bot is processing their input, which can reduce frustration.
Can you give an example of when to use them?
Sure! Use typing indicators when the bot is retrieving information or processing complex queries, but avoid them for quick responses.
What are the downsides of using typing indicators?
Overusing typing indicators can lead to user impatience or confusion, especially if they are not followed by timely responses.
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