How can I communicate effectively during tough conversations?
It's important to stay calm and listen actively. Can you tell me more about the specific situation you're facing?
I'm having a disagreement with a colleague about a project.
In that case, try to express your perspective clearly and ask open-ended questions to understand their viewpoint.
What if they become defensive?
If they become defensive, acknowledge their feelings and try to steer the conversation back to the issue at hand without escalating tensions.
Any tips on how to prepare for such conversations?
Yes! Practice what you want to say, anticipate their responses, and think about possible solutions to propose.
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