What are my rights when exchanging a product?

What are my rights when exchanging a product?

As a consumer, you generally have the right to exchange a product if it is defective or not as described. Retailers often have their own exchange policies, so it's important to check those as well.

Do I need to keep the receipt for an exchange?

Yes, keeping the receipt is usually necessary for exchanges, as it serves as proof of purchase.

What if the store refuses to exchange my item?

If a store refuses to exchange your item, you can ask to speak to a manager or check their return policy. If you believe your rights are being violated, you may consider filing a complaint with a consumer protection agency.

Are there any time limits for exchanges?

Yes, many stores have specific time limits for exchanges, often ranging from 14 to 30 days. It's best to check the store's policy.

Can I exchange a sale item?

Exchanging a sale item depends on the store's policy. Some stores allow exchanges on sale items, while others do not.