How do I create a cancellation policy?

How do I create a cancellation policy for my business?

Creating a cancellation policy involves outlining the terms under which customers can cancel their orders or appointments. Start by defining the notice period required for cancellations, any fees that may apply, and how customers should communicate their cancellations.

What should I include in the policy?

Include key elements like the cancellation notice period, any applicable fees, exceptions to the policy, and contact information for cancellations.

How can I make it customer-friendly?

To make it customer-friendly, use clear and simple language, offer flexible options where possible, and ensure that the policy is easily accessible on your website.

Can you give me an example of a cancellation policy?

Sure! Here's a simple example: 'Cancellations must be made at least 24 hours in advance. A fee of 20% will apply for late cancellations. Please contact us via email or phone to cancel your appointment.'