How do I escalate a defective product issue?
An example of an AI chatbot conversation about escalating a defective product issue.
I received a defective product. How can I escalate this issue?
I'm sorry to hear that! To escalate a defective product issue, you should first contact customer support and provide them with your order details.
What if customer support doesn't respond?
If you don't receive a response, you can try reaching out through social media or ask to speak to a supervisor.
Is there a specific time frame I should wait for a response?
Typically, you should wait about 48 hours for a response. If you don't hear back, it's okay to follow up.
Can I escalate the issue to a consumer protection agency?
Yes, if the issue remains unresolved, you can file a complaint with a consumer protection agency in your area.
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