How do I handle refunds for cancellations?
An example of an AI chatbot conversation about handling refunds for cancellations.
How do I handle refunds for cancellations?
To handle refunds for cancellations, first check your refund policy. What type of cancellation are you dealing with?
It's for a hotel booking that was canceled last minute.
In that case, you may need to consider your cancellation policy. Many hotels have a 24-48 hour cancellation window. Do you have a specific policy in place?
Yes, we offer a full refund if canceled 48 hours in advance.
Great! Since the cancellation was last minute, you might not be able to issue a full refund. Would you like to offer a partial refund or a credit for future use?
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