How can I apply the Kano model to my product development?
An example of an AI chatbot conversation about applying the Kano model in product development.
How can I apply the Kano model to my product development?
The Kano model helps prioritize features based on customer satisfaction. Start by identifying must-have, performance, and delight features.
What are the categories of the Kano model?
The categories are: Basic Needs, Performance Needs, Excitement Needs, Indifferent Needs, and Reverse Needs.
Can you give me an example of a product using the Kano model?
Sure! A smartphone's camera quality can be a performance need, while a unique photo filter could be an excitement need.
How do I gather customer feedback for this model?
You can use surveys, interviews, or focus groups to gather feedback on how customers perceive different features.
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