What is NPS and how can I analyze it?
An example of an AI chatbot conversation about analyzing Net Promoter Score (NPS).
What is NPS and how can I analyze it?
NPS stands for Net Promoter Score, a metric used to gauge customer loyalty. You can analyze it by surveying customers.
How do I calculate my NPS score?
To calculate NPS, subtract the percentage of detractors from the percentage of promoters. Promoters score 9-10, passives 7-8, and detractors 0-6.
What are some ways to improve my NPS?
You can improve NPS by enhancing customer service, addressing feedback, and engaging with customers regularly.
Can you give me examples of good NPS survey questions?
Sure! A common question is: 'On a scale of 0-10, how likely are you to recommend us to a friend?'
What should I do with the feedback I receive?
Analyze the feedback for trends, address any issues raised, and communicate changes to your customers to show you value their input.
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