How can I implement NPS in my business?
An example of an AI chatbot conversation about implementing Net Promoter Score (NPS) in a business.
How can I implement NPS in my business?
Implementing NPS involves surveying your customers to gauge their loyalty. You can start by asking them how likely they are to recommend your business on a scale of 0-10.
What questions should I include in the survey?
You should include the main NPS question, followed by an open-ended question asking why they gave that score. This helps gather qualitative feedback.
How often should I conduct NPS surveys?
It's recommended to conduct NPS surveys quarterly or bi-annually to track changes over time and gather actionable insights.
What should I do with the feedback I receive?
Analyze the feedback to identify trends and areas for improvement. Use it to enhance customer experience and address any issues.
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