What are the limitations on attachments for support tickets?
An example of an AI chatbot conversation about ticket attachment limitations.
What are the limitations on attachments for support tickets?
The maximum file size for attachments is 10MB, and we support formats like PDF, JPG, and PNG.
Can I attach multiple files to a single ticket?
Yes, you can attach up to 5 files per ticket, as long as each file is within the size limit.
What happens if I exceed the attachment limit?
If you exceed the limit, you'll receive an error message, and the ticket won't be submitted until the issue is resolved.
Are there any restrictions on file types?
Yes, we only accept specific file types like PDF, JPG, and PNG. Other formats will be rejected.
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