How can I use empathy maps in my design process?

How can I use empathy maps in my design process?

Empathy maps help you understand your users better by visualizing their thoughts, feelings, and behaviors. You can start by gathering a team and defining your user persona.

What are the key components of an empathy map?

An empathy map typically includes sections for what users say, think, do, and feel. This helps you capture a holistic view of their experience.

Can you give me an example of how to create one?

Sure! Start with a large canvas. In the center, write your user persona's name. Then, fill in each section with insights gathered from user research.

How do I gather insights for the empathy map?

You can conduct user interviews, surveys, or observe users in their environment. The goal is to collect qualitative data that reflects their true experiences.