What are empathy maps?
An example of an AI chatbot conversation about empathy maps and their uses in understanding users.
Can you explain what empathy maps are?
Empathy maps are visual tools used to understand users' needs, feelings, and experiences.
How do you create an empathy map?
To create one, gather a team, define your user persona, and fill in sections like 'says', 'thinks', 'does', and 'feels'.
What are the benefits of using empathy maps?
They help teams gain insights into user perspectives, improve product design, and enhance user experience.
Can you give me an example of an empathy map?
Sure! For a food delivery app, an empathy map might include a user saying they want quick delivery, thinking about food quality, and feeling frustrated with long wait times.
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