What is a customer journey map?
An example of an AI chatbot conversation about customer journey mapping.
What is a customer journey map?
A customer journey map is a visual representation of the steps a customer takes when interacting with a company.
Why is it important for businesses?
It helps businesses understand customer experiences, identify pain points, and improve overall satisfaction.
What elements are typically included in a customer journey map?
Common elements include customer personas, touchpoints, emotions, and stages of the journey.
Can you give me an example of a customer journey map?
Sure! For an online retail store, it might include stages like awareness, consideration, purchase, and post-purchase.
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