What is a good NPS score?
An example of an AI chatbot conversation about understanding NPS scores.
What is a good NPS score?
A good NPS score typically ranges from 0 to 50, with scores above 50 considered excellent.
What does NPS stand for?
NPS stands for Net Promoter Score, a metric used to gauge customer loyalty.
How is NPS calculated?
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
What is considered a bad NPS score?
An NPS score below 0 is generally considered bad, indicating more detractors than promoters.
Can you give me examples of good and bad NPS scores?
Sure! A score of 70 is excellent, while a score of -10 indicates significant customer dissatisfaction.
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