What are empathy maps and why are they important?
An example of an AI chatbot conversation about the importance of empathy maps in understanding users.
What are empathy maps and why are they important?
Empathy maps are visual tools used to understand users' needs, feelings, and behaviors. They help teams align on user perspectives.
How do I create an empathy map?
To create an empathy map, gather a team, define your user persona, and fill in sections like 'Says', 'Thinks', 'Does', and 'Feels'.
Can you give me an example of an empathy map?
Sure! For a user persona of a busy parent, the 'Says' section might include 'I need quick meals', while 'Thinks' could be 'I wish I had more time'.
What are the benefits of using empathy maps?
Empathy maps enhance team collaboration, improve user understanding, and lead to more user-centered design solutions.
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